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  • Writer's pictureThilaga Kumar

5A's to Handle Objections

1.Anticipate - First, before you visit/call to your prospect, do the preparation of what kind of objections will be raised by prospect and prepare your answers.

2.Attentive - Second, be attentive when a prospect raises his objections & concerns. Be a Good listener.

3.Acknowledge - Third, acknowledge the objections by saying "I understand, "I see", I appreciate" etc., which build the relationship

4.Ask question - Fourth, ask questions to understand the real concerns & objections

Example.: Why you think price is high, how much you intend to pay, what do you expect etc.,

5.Analyse - Fifth, analyse the objections if it's real objections or excuses

Example.: If price is a concern, will you place an order If I give the price what you ask for.

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